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Terms and Conditions

1. Orders / Payment

1.1 You will be given clear instructions to follow to navigate the Order Form and you shall be required to provide us with your complete personal details, including accurate postcode, together with those of the intended recipient and all necessary payment details. We accept payment by all major credit and/or debit cards.

1.2 Submitting your Order Form is subject to our acceptance of this offer when we issue a written confirmation of acceptance by e-mail to the e-mail address with which you have addressed us. We will not consider ourselves bound by a contract with you until we have issued this confirmation.

1.3 We will confirm your order details and advise you that we are processing your purchase when we e-mail you.

1.4 We cannot accept Order Forms from customers under the age of 18 (eighteen) years.

1.5 All "Flowers® Moldova" Products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute a "Flowers® Moldova" Product of equivalent value and quality without notice.

1.6 In the event that we are unable to supply the "Flowers® Moldova" Product or any substitute product to you at all, we shall notify you as soon as is reasonably possible and shall reimburse your payment in full and in any event no later than 30 days after the intended delivery date.

2. Pricing

2.1 Prices listed within the "Flowers® Moldova" Service are valid for a maximum of 15 days of submitting your purchase form.

2.2 Prices don't include delivery fee. You will see applicable fee upon selection of the destination.

3. Delivery

3.1 Incorrect personal details may lead to problems or delays in delivery, so before placing your order, please ensure that you have correctly included the full address details of the intended recipient and your e-mail address so that we can notify you in the event that any delivery problems are encountered.

3.2 Whilst we agree to use all reasonable endeavours to ensure that delivery will be on the requested delivery date you acknowledge that in very occasional circumstances delivery on the requested terms will not be possible. In such circumstances you will be given prior notice wherever possible and we shall either make alternative arrangements or shall reimburse your payment in full in accordance with clause 1.6 above.

3.3 In case of delivery to certain locations where a third party is involved, such as hospitals, airports, hotels and ships, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient.

3.4 In the instance of there being difficulties in delivering your order to the intended recipient we reserve the right to contact the recipient using the contact details you provide on the Order Form.

3.5 Same day delivery is not applicable for Custom Orders. Please allow 24 hours for Custom Orders.

4. Cancellation

4.1 Orders may be amended or cancelled up to 24 hours before the intended delivery date.

4.2 To amend or cancel your order, please contact the "Flowers® Moldova" Customer Service.

5. Wrapping Service

5.1 Wrapping service fee is not included in the gift price.

5.2 If you ordered several items and selected the wrapping service, the items will be placed in a single gift box.

5.3 Wrap pricing is not based on the dimensions of the product being wrapped. Just select the wrapping option at checkout and we'll take care of the rest. We're using the quality gift wrapping paper not the thin gift wrap which tears easily.

6. Message Card

6.1 For each order you place "Flowers® Moldova" offers a free card with you message on it.

6.2 The message that you write in the Card Message field is the message that is sent with the gift. We do not include any billing information with your order.

7. Disclaimer

7.1 Whilst we agree to use our reasonable endeavours to ensure that the "Flowers® Moldova" is fully operational and error-free we cannot guarantee this and, therefore, accept no responsibility for any defects and/or interruption of the "Flowers® Moldova" and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the "Flowers® Moldova" impossible or impractical.

8. General

8.1 We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to the "Flowers® Moldova" and/or the "Moldova Flowers Service" from time to time. We will post any changes on the "Flowers® Moldova" and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access the "Flowers® Moldova". Changes will be effective 12 (twelve) hours after the posting of any such change and all subsequent dealings between you and us shall be on the new terms and conditions.

8.2 Additionally, we reserve the right to suspend, restrict or terminate access to the "Flowers® Moldova" for any reason at any time.

8.3 These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained in the "Flowers® Moldova", provided that in the event of a conflict between any such other notices, policies, disclaimers and other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

9. Refund Policy

9.1 If you are not 100% satisfied with your bouquet, within 24 hours from the purchase date, we will fully refund the cost of your order.

10. Privacy Policy

This privacy statement has been created in order to demonstrate our commitment to protecting customer privacy

10.1 Privacy. We treat all of the information provided to us as confidential, and will not disclose or sell this information to any other parties. We ask for phone numbers or the recipient and customers only to help facilitate the orders order arrange for delivery.

10.2 Security. This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All user credit card information is securely communicated using secure socket layer (SSL) software, which is the industry standard and among the best software available for secure commerce transactions. All user information stored on our server is stored in an encrypted format. Notwithstanding these efforts, we caution you that perfect security does not exist on the Internet.

10.3 Linked Sites. If this site contains any links to other websites, we are not responsible for the privacy practices or the content of such websites.

10.4 Children. We do not knowingly solicit data from children, nor do we knowingly market to children. Surprise.md requires that children under the age of 18 use this service only in conjunction with their parents or guardians.

10.5 Changes to Privacy Statement. We may update this Privacy Statement from time to time. You should check this page periodically for changes. By using our site, you consent to the collection and use of your information by us as described in this Privacy Statement.

10.6 General. We cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Statement. For example, we may be required to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that may be illegal or may expose us to legal liability.

10.7 Questions and Comments. We welcome your questions and comments about this Privacy Statement. If you have any questions/comments about privacy, you should email us.